Services

We are trying to deliver more than our customers expect!

COMPLETE SOFTWARE SOLUTION

Together we are better

Having an awesome software is not enough. You need a team of specialists that will assist you any time you encounter a problem. We use support data to continuously improve our understanding of our customers and to create impactful success programs. This helps us deliver innovative ways to better serve you, at every step of our journey together.

We will design solutions around your unique business goals. Regardless of where you are in the journey, the complexity of your operations

MORE THAN 15 years EXPERIENCE

How can we help you?

We offer a wide range of services to help you get the most of your Ra Workshop experience

Software Assurance

is a yearly maintenance plan that will allow you to user RA Workshop not worrying about any issue that may occur along the way. We combine in this service software updates and technical assistance. Basically, all year long, as your software assurance service will be active, you will get all RA Workshop updates and, depending on the editions that you have, you will be entitled to a fix amount of support hours.

We are releasing a minor update every two, three weeks and we are string to release a major update every year. Support hours will be carried out online, using a software to connect to your computer (ex: teamviewer) to check and solve the issues.

Support Hours

If you do not have a valid Software Assurance subscription or your support hours ended, you will be able to purchase support hours packages, that can be used to schedule events with RA Workshop team members, to support you with any of the following: issues, questions, training, database setup, etc.

Training

The software is so straight forward, that for a basic usage, or if you have knowledge of other software, you do not need training to use it. If you want to get more advanced, or you feel you need guidance in using RA Workshop we offer training sessions.

Online trainings are available for uses who want to approach a fast learning track. Trainings will be done online and will require an internet connection. Training time will be deducted from the support hours that you currently have.

If you want a better return of your investment, onsite training is available. We can send somebody to your office and for a specific period of time will stay with your team to teach them all the strengths of RA Workshop software.

Database

Ra Workshop can compute any profile and hardware system in the world. The software is delivered with a comprehensive database that should serve you as a sample database. If you want to implement your own profile and hardware systems, you can do this on your own, using the documentation and the sample database or you can let our technical department prepare a customized database on your behalf. If you decide to let us setup the database for you, we can use the support hours that you currently have, or you can purchase additional support hours.

Onsite implementation

Onsite implementation service is used mostly when you decide to move to a processing CNC, which means that we need to send a team onsite, to work with machine team to properly complete the integration between the software and CNC.

You can use onsite implementation as well for trainings, database setup or optimize the production workflow. Even this service is costly, the results will be faster and much better.

Help is also available from our technical support staff

Frequently Asked Questions

Here’s where you will find answers to commonly asked questions about choosing, upgrading and using Ra Workshop software. If you need more information before making your purchase decision, don’t hesitate to contact us.

RA Workshop can compute any profile system for windows and doors: PVC, AL and Wood. Also, it can work out with any hardware system even if it’s an international brand or a local one. Finally, you glass list will be up and running so you can have an accurate bill of material when calculating project.

RA Workshop, depending on the edition that you have can design and calculate a complete range of openings: casements, awnings, tilt and turns. French windows, sliding, lift and slide, bifold, tilt and slide, pivots, insect screens, shutters, etc. Our more than 15 years’ experience, working with customers all over the world, made us believe, there are not windows or doors that we can’t compute.

Depending on how many profiles and hardware systems you are using, our support team is able to estimate the number of hours needed to fully your database setup. It is usually taking between 2 to 4 weeks from gathering the information from you or from your supplier until you can start using RA Workshop in production. Take into consideration that changes to the database may appear along the way as you will finetune your products and we can anytime help you with these changes as we are offering after delivery support to our customers.

We have a support department that is in charge with trainings and any request that may come from the customers. We are supporting you via email, phone, skype or remotely connecting to your computer via TeamViewer. Also, if requested, we can send a team on site, in your showroom or factory to train and support you employees to better perform when using RA Workshop.

One of our biggest challenge is to support our customers all over the world. That’s why, people in our support department are working in shifts to assists projects in North and South America as well as Australia and New Zeeland.

The database setup features is open, so whatever our support team is doing in the database, you or your team as a customer can do as well. The disadvantage of managing RA Workshop database yourself is that involved more time from your team, but the big advantage will be that you will have a good knowledge of how the software is working in the background. It is up to you to take the decision to let RA Workshop team manage the database or do it yourself.

You can download anytime RA Workshop Trail version. It is a fully, functional estimation and production version that will work for 30 days. You can check and test any features of our software and verify it is the proper solution for you company.

View System Requirements

Ra Workshop Versions

Desktop (Stand-alone)

Operating System

Microsoft Windows 8.1/10 - 64 bit

CPU Type

* We recommend a 4 core processor or higher, the examples above are for refference.

Intel Core i3 @ 3GHz or higher
AMD Ryzen 3 @ 3GHz or higher

Hard Disk Space

* We recommend an SSD drive for faster database connections/workflow.
*Reserve 10 GB or more for disk space, as your database will grow over time.

500 GB (or higher) standard mechanical drive, SATA III, 7200 RPM or
500 GB (or higher) SSD drive, SATA III, 500 MB/s
Full installation with SQL Server Express: 1 GB with Demo database

Memory (RAM)

8 GB or more

Display Resolution

* We recommend having a higher resolution up to (or more) 1920x1080 when running complex projects that require a vast workspace.

1024×768 or higher with True Color

Network

Ra Workshop will check your license online and will need to be updated regularly. Unrestricted internet access is required.

Network adapter / Ethernet network card

Database

* SQL will be installed automatic with Ra Workshop.

Microsoft SQL localDB 2012 SP3 or higher

Notes

* Administrative user rights required for Ra Workshop installation.
* Mac users can install a virtual machine with Windows 10 OS in order to run Ra Workshop.
* For technical support, users must have internet access and either Microsoft Remote Desktop, Team Viewer or Anydesk installed on their workstation.

Ra Workshop Version

Server Workstation

Operating System

Microsoft Windows 8.1/10 - 64 bit
Microsoft Server 2012 R2 or newer - 64 bit

CPU Type

* We recommend a 4 core processor or higher, the examples above are for refference.
* For more than 8 clients connected simultaneously to the server, we recommend an 8 core server processor.

Intel Core i3 @ 3GHz or higher
AMD Ryzen 3 @ 3GHz or higher

Hard Disk Space

* We recommend an SSD drive for faster database connections/workflow, in RAID 1 or higher if possible (e.g: 2 x 500GB SSD RAID1 array).
* Reserve 10 GB or more for disk space, as your database will grow over time. Once the database exceeds 10GB, you need to purchase a full Microsoft SQL edition, as the Express version limits you to a 10GB database.

500 GB (or higher) SSD drive, SATA III
Full installation with SQL Server Express: 2 GB with Demo database and SQL Management Studio included

Memory (RAM)

16 GB or more

Display Resolution

* We recommend having a higher resolution up to (or more) 1920x1080 when running complex projects that require a vast workspace, if running Ra client on the server.

1024×768 or higher with True Color

Network

* Ra Workshop will check your license online and will need to be updated regularly. Unrestricted internet access is required. * To avoid loading time and loss of work, wireless connections between the client and the server is not recommended.

Network adapter / Ethernet network card
100Mbit/s bandwidth essential for internal network

Database

* SQL will be installed automatic with Ra Workshop.

Microsoft SQL Express 2012 SP4 or higher

Notes

Administrative user rights required for Ra Workshop installation.
For technical support, users must have internet access and either Microsoft Remote Desktop, Team Viewer or Anydesk installed on their workstation and server.
It is highly recommended that we re-evaluate your server requirements depending on the number of clients connected, the complexity of the database (if it has CNC modules, etc.).
We recommend a dedicated server for Ra Workshop server as 3rd party software can affect the connection speeds, relyability and security of the system.

Want to get started?

You can use the feedback form below to submit any questions you have or chat with us in real-time using the live chat feature.

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Pyramid Software Headquarter

Str. Doamna Oltea Nr. 76 Sector 2,
020231 Bucharest, ROMANIA

Technical Support

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Up to this moment, Ra Workshop has already implemented the following list of machines.

Cutting centers: Elumatec E555/1 (DGX), Elumatec E255/A, Elumatec SBZ610, Graf Synergy Multifab 3000, Graf Synergy EX1 Protocol, Kaban Cut, Kaban 1030 / 1040 / 1070 (InfoSys), Murat TT 405, Murat Maxer, Pertici 500F2K, Pertici SC55, Rotox ZGS 314, Techna TK145/10 Gold, Soenen Hendrix DVE

Welding centers: Graf Synergy SL4FF, Graf Synergy AKS6100, Kaban, Murat, Sturtz 4HSM_JC, Sturtz 4VSM_JC, Sturtz SE-SL-HSM 30/36), Murat,
Soenen Hendrix Q4, Soenen Hendrix AKS1600, Soenen Hendrix 4HSM_JC/4VSM_JC

Machining centers: Articon SC-231, Elumatec SBZ 608, Graf Synergy STB Multifab 3000, Graf Synergy FAB CUT F1, Graf Synergy Fa1 Protocol, Kaban FA 10xx, Kaban SB3010, Mecal Kosmos 305, Murat NR 210, Murat SC220-40, SAC Sueri F300, Soukup Drilex, Soukup Spectra, Thorwesten PBZ

Profiling and tenoning: Soukup Wizzard, Soukup Crafter, Soukup Crossline 500

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