We do not just sell our products. We try do understand each customer’s business and to came up with solutions. Here are just a few kind comments which demonstrate our commitment to customer satisfaction:
«Inso – Aluminum with a personal touch. Since our introduction to Ra Workshop in October 2009, we have been developing our own systems on the software and have implemented the software into our Business, both on the Client Quotation and Production sides of the Business.
Ra Workshop is a really fantastic Client Quoting and Costing system and has added an enormous value to our business and most certainly given us a competitive advantage in the market. The presentation of Quotations, together with the flexibility of design interactively with the Client, has given us an edge in the market that we previously did not experience.
The Production offering of Ra Workshop has resulted in Lower Inventory Level, less production errors, reduced cost in our Business and has also improved the productivity of our Factory substantially.
The on-line product support, which any user of RA-Workshop is going to need has been exceptional. We have made use of this service frequently and the support team and development team have always responded with assistance, guidance and technical support without delays and with immediate results. We recommend the Software package to any Company in the Window and Door Fabrication Market as a tool that will add enormous value and save cost in any existing business in this field.»
Kevin Moore, Partner
Inso Aluminium MK (Pty) Ltd – South Africa
«We engaged Pyramid Software to commission RA Workshop for our Automated uPVC line. We were very apprehensive at first as the initial software was not configured for Australian hardware and conditions, so we were very much going to be a ‘test case’ for both the software and the machinery company.
Given the amount of days we had booked in for the commission, I thought we were a very slim chance to get everything done.
However, what transpired far exceeded even my best-case scenario. The team from Pyramid Software (the Marius’) were amazing, early starts and late finishes. They’d even stay back after we’d worked 16 hours to attend to their other customers. But during our working day they were fully focused on the job at hand. No job, process or procedure was a problem, we’d relay what we were after, they’d go away, work out methods on how it can be incorporated in the software, come back with the codes, we’d test and almost always, it was spot on. When it wasn’t, a few more tests and we got to where we wanted to be.
The software is amazingly adaptable and I cannot recommend it highly enough. It is saving me a lot of money in staffing costs with how quickly my staff can go from quoting a job to sending the finished file to the machinery.
The after sales service has been exceptional, even though a few updates have caused us issues in the few months after commission, Marius would be available on the day (or the day after) to rectify the issue. He’d offer to come in early or log in from his home late at night to compensate us for the large time difference.
I would recommend Pyramid Software to any window fabricator looking to add an automated line.»
Tye Spierings, Director
Ultimate Windows – Australia