We do not just sell our products. We try do understand each customer’s business and to came up with solutions. Here are just a few kind comments which demonstrate our commitment to customer satisfaction:
Companie: Inso Aluminium MK (Pty) Ltd – Africa de Sud
Inso – Aluminum cu o nota personala. Din momentul in care am inceput sa utilizam Ra Workshop in 2009, ne-am dezvoltat sistemul de software si l-am inplementat in afacerea noastra, in ceea ce priveste cotatiile pentru clienti si productia.
Ra Workshop este un sistem perfect de creare de cotatii pentru clienti si a reprezentat un pas inainte pentru compania noastra deoarece ne-a oferit un un avantaj competitiv pe piata de usi si ferestre. Prezentarea cotatiilor, impreuna cu flexibilitatea interactivitatii cu clientul, au reprezentat un pas inainte.
Oferta de productie a Ra Workshop a avut ca rezultat un sistem de inventariere mai precis, mai putine erori de productie, costuri reduse si o imbunatatire substantiala a productivitatii fabricii noastre.
Sprijinul online, pe care orice utilizator al RA Workshop il va necesita, s-a dovedit a fi excepțional. Am folosit frecvent serviciile lor, iar echipele de asistenta și de dezvoltare ne-au venit intotdeauna in ajutor, oferindu-ne indrumare si suport tehnic fara intarzieri si cu rezultate imediate. Recomandam pachetul de software pentru orice companie de pe piata de usi si ferestre, ca instrument ce va minimiza costurile oricarei afaceri in acest domeniu.
Company: Ultimate Windows – Australia
We engaged Pyramid Software to commission RA Workshop for our Automated uPVC line. We were very apprehensive at first as the initial software was not configured for Australian hardware and conditions, so we were very much going to be a ‘test case’ for both the software and the machinery company.
Given the amount of days we had booked in for the commission, I thought we were a very slim chance to get everything done.
However, what transpired far exceeded even my best-case scenario. The team from Pyramid Software (the Marius’) were amazing, early starts and late finishes. They’d even stay back after we’d worked 16 hours to attend to their other customers. But during our working day they were fully focused on the job at hand. No job, process or procedure was a problem, we’d relay what we were after, they’d go away, work out methods on how it can be incorporated in the software, come back with the codes, we’d test and almost always, it was spot on. When it wasn’t, a few more tests and we got to where we wanted to be.
The software is amazingly adaptable and I cannot recommend it highly enough. It is saving me a lot of money in staffing costs with how quickly my staff can go from quoting a job to sending the finished file to the machinery.
The after sales service has been exceptional, even though a few updates have caused us issues in the few months after commission, Marius would be available on the day (or the day after) to rectify the issue. He’d offer to come in early or log in from his home late at night to compensate us for the large time difference.
I would recommend Pyramid Software to any window fabricator looking to add an automated line.